Policies
Reservation, Cancellation & Changes
We understand that plans change. Here is everything you need to know about modifying or cancelling your LSZ booking.
How to Make a Reservation
Book online through our website by selecting your service, vehicle, and journey details. After submission, you will receive a booking confirmation email with your reference number. Payment is collected after our team confirms your booking.
Free Cancellation
All bookings can be cancelled free of charge 24 hours or more before the scheduled pick-up time. Simply contact us by phone, WhatsApp, or email with your booking reference number, or use the form below.
Cancellation Charges
Cancellations 12 to 4 hours before pick-up: 50% of the agreed sum is charged. Cancellations 4 to 1 hour before pick-up: 75% of the agreed sum is charged. Less than 1 hour before pick-up or no-show: 100% of the agreed sum is charged.
Davos Special Cancellation
Due to high demand, cancellations for the Davos Special service are not permitted. 100% of the fee will be charged regardless of notice given.
How to Modify a Booking
Changes to reservations must be made at least 24 hours in advance. To change the date, time, pickup address, or vehicle, contact us as early as possible or use the form below. Changes are accommodated subject to availability.
Flight Delay Policy
For airport pickups, LSZ automatically tracks your flight and adjusts the pick-up time if your flight is delayed or arrives early. No action is required — we handle it automatically at no extra charge.
Wait Time Policy
For airport transfers, there are no additional charges if your flight arrives early or late — we track your flight. For all other services, a 15-minute grace period is included. Exceeding this incurs waiting charges at the hourly rate in 30-minute increments.
Online Request Form
Cancel or Change Your Reservation
Please use your booking reference number (e.g. LSZ-XXXXXX) from your confirmation email.